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RULES OF THE ILIOLA.PL ONLINE STORE

 

The www.iliola.pl Online Store cares for the rights of consumers. The consumer may not waive the rights granted to him in the Act on Consumer Rights. The provisions of the contracts less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and in their place the provisions of the Consumer Rights Act apply. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any possible doubts should be explained for the benefit of the consumer. In the event of any non-compliance of the provisions of these Regulations with the above provisions, these provisions shall prevail and should be applied.

 

  1. GENERAL PROVISIONS

 

1.1. The online store available at www.iliola.pl runs retail and wholesale mail order sales of cosmetic products and belongs to ILI OLA Sp. z o.o., address of the place of business: ul. Grochowska 14G, 04-217, Warsaw, NIP PL5223146163, REGON 382254931, e-mail address: biuro@iliola.pl, telephone number: 48509089930. Address for service: ul. Grochowska 14G, 04-217, Warsaw.

 

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed only to consumers or entrepreneurs.

 

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for purposes, to the extent and based on the principles set out in the Regulations of the Online Store. Providing personal information is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and correct them.

 

1.4. Definitions:

 

1.4.1. WORKING DAY – one day from Monday to Friday, excluding public holidays.

 

1.4.2. REGISTRATION FORM – a form available in the Online Store that allows you to create an Account.

1.4.3. ORDER FORM – Electronic Service, an interactive form available in the Online Store that allows placing an Order, in particular by adding Products to the electronic basket and defining the terms of the Sales Agreement, including the method of delivery and payment.

 

1.4.4. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; (2) legal person; or (3) an organizational unit without legal personality, which the law recognizes legal capacity; – who has concluded or intends to conclude a Sales Agreement with the Seller.

 

1.4.5. CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

 

1.4.6. ACCOUNT – Electronic Service, a collection of resources in the Service Provider’s ICT system marked with an individual name (login) and password provided by the Service Recipient, in which the data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.

 

1.4.7. NEWSLETTER – Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which allows all Service Recipients using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, news and promotions in the Online Store.

 

1.4.8. PRODUCT – a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller.

 

1.4.9. TERMS AND CONDITIONS – these terms and conditions of the Online Store.

 

1.4.10. ONLINE STORE – the Service Provider’s online store available at the Internet address: www.iliola.pl

 

1.4.11. DEALER; ILI OLA Sp. z o.o., address of the place of business: ul. Grochowska 14G, 04-217, Warsaw, NIP PL5223146163, REGON 382254931, e-mail address: biuro@iliola.pl, telephone number: 48508089930. Address for service: ul. Grochowska 14G, 04-217, Warsaw.

 

1.4.12. SALES AGREEMENT – a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store.

 

1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

 

1.4.14. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; (2) legal person; or (3) an organizational unit without legal personality, which the law recognizes legal capacity; – using or intending to use the Electronic Service.

 

1.4.15. CONSUMER RIGHTS ACT, ACT – the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended).

 

1.4.16. ORDER – Customer’s declaration of will submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

 

  1. ELECTRONIC SERVICES IN THE ONLINE STORE

 

2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

 

2.1.1. Account – using the Account is possible after completing a total of three consecutive steps by the Customer – (1) completing the Registration Form, (2) clicking the “Create an account” field and (3) confirming the willingness to create an Account by clicking on the confirmation link sent automatically to the address provided e-mail. In the Registration Form, it is necessary for the Service User to provide the following data: name and surname / company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and password. In the case of Customers who are not consumers, it is also necessary to provide the company name and tax identification number.

 

2.1.1.1. The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving any reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: biuro@iliola.pl or in writing to the delivery address: ul. Grochowska 14G, 04-217, Warsaw.

2.1.2. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer has completed two consecutive steps – (1) after completing the Order Form and (2) clicking on the “I confirm purchase” field on the Online Store website after completing the Order Form – until then it is possible to modify the entered data (including follow the displayed messages and information available on the website of the Online Store). In the Order Form, it is necessary for the Customer to provide the following data about the Customer: name and surname / company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product (s), quantity of Product (s), place and method of delivery of the Product (s), method of payment. In the case of customers who are not consumers, it is also necessary to provide the company name and tax identification number.

 

2.1.2.1. The Electronic Service Order Form is provided free of charge and is of a one-off nature and ends when the Order is placed through it or when the Customer ceases to place the Order through it earlier.

 

2.1.3. Newsletter – the use of the Newsletter takes place after entering the e-mail address in the “Newsletter” tab visible on the Online Store website to which subsequent editions of the Newsletter are to be sent and clicking the “Subscribe” field. You can also subscribe to the Newsletter by selecting the appropriate checkbox when creating an Account – upon creating the Account, the Customer is subscribed to the Newsletter.

 

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, unsubscribe from the Newsletter (resign from the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: biuro@iliola.pl or in writing to the delivery address: ul. Grochowska 14G, 04-217, Warsaw.

2.2. Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to electronic mail; (3) Internet browser: Mozilla Firefox version 11.0 and higher or Internet Explorer version 7.0 and higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher; (4) the recommended minimum screen resolution: 1024×768; (5) enabling cookies and JavaScript support in the web browser.

 

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and morality with respect for the personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is forbidden to provide illegal content.

2.4. Complaint procedure:

 

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in point 6 of the Regulations), the Customer may submit, for example:

 

2.4.2. in writing to the delivery address: ul. Grochowska 14G, 04-217, Warsaw.

 

2.4.3. in electronic form via e-mail to the following address: biuro@iliola.pl.

 

2.4.4. It is recommended that the Service Recipient provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities; (2) the Service Recipient’s requests; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the consideration of the complaint by the Service Provider. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

 

2.4.5. The Service Provider responds to the complaint immediately, no later than within 14 calendar days from the date of its submission.

 

  1. CONDITIONS FOR CONCLUDING A SALE AGREEMENT

 

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

 

3.2. The Product price shown on the Online Store website is given in Polish zlotys and includes taxes. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if the amount of these fees cannot be determined – the Customer is informed about the obligation to pay them. on the Online Store’s website when placing an Order, including when the Customer expresses his will to be bound by the Sales Agreement.

 

3.3. The procedure for concluding Sales contracts in the Online Store using the Order Form

 

3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

 

3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

 

3.4. Consolidation, security and making available to the Customer the content of the concluded Sales Agreement takes place by (1) providing these Regulations on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2. Of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.

 

  1. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

 

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

 

4.1.1. Payment by bank transfer to the Seller’s bank account.

 

4.1.2. Electronic payments and payments by Visa, Visa Electron, MasterCard, MasterCard, MasterCard Electronic, Maestro, via Przelewy24.pl – possible current payment methods are specified on the Online Store website in the information tab on payment methods and on the website http: / /www.przelewy24.pl.

 

4.1.3. Settlements of transactions with electronic payments and payment cards are carried out in accordance with the Customer’s choice via Przelewy24.pl. The service of electronic payments and payment cards is provided by DialCom24 Sp. z o.o. 60-327 Poznan, ul. Kanclerska 15 NIP 781-173-38-52, REGON 634509164. District Court for Poznan, VIII Department Commercial Register of the National Court Register No. KRS 0000306513, share capital: PLN 1,697,000

 

4.2. Date of payment:3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form

4.2.1. If the Customer selects payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 3 calendar days from the date of the Sale Agreement.

 

  1. COST, METHODS AND DATE OF DELIVERY AND RECEIPT OF THE PRODUCT

 

5.1. Product delivery is available in the territory of the European Union.

 

5.2. The delivery of the Product to the Customer is payable unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the “Delivery costs” tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

 

5.3. The Seller provides the Customer with the delivery of the Product by courier

 

5.4. The deadline for delivery of the Product to the Customer is 24 hours on Business Days unless a different date is specified in the description of the Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, may not exceed 7 Business Days. The start of the period for delivery of the Product to the Customer is counted as follows: if the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account or settlement account.

 

  1. PRODUCT COMPLAINT (APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)

 

6.1. The basis and scope of the Seller’s liability towards the Customer, if the sold Product has a physical or legal defect (warranty), are defined by generally applicable laws, in particular in the Civil Code (in particular in Articles 556-576 of the Civil Code).

 

6.2. The Seller is obliged to provide the Customer with a Product without defects. Detailed information on the Seller’s liability due to a Product defect and the Customer’s rights are set out on the Online Store website in the “Product complaint” tab.

 

6.3. The complaint may be submitted by the customer, for example:

 

6.3.1. in writing to the delivery address: ul. Grochowska 14G, 04-217, Warsaw.

6.3.2. in electronic form via e-mail to the following address: biuro@iliola.pl.

 

6.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demand a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

 

6.5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer has requested replacement of the item or removal of the defect, or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request was considered justified .

 

6.6. The customer who exercises the rights under the warranty is obliged to deliver the defective Product to the delivery address: ul. Grochowska 14G, 04-217, Warsaw. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller, in the case of a Customer who is not a consumer, the cost of delivery is borne by the Customer. If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.

  1. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS, AND RULES OF ACCESS TO THESE PROCEDURES

 

7.1. Detailed information on the possibility for the Customer who is a consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

 

7.2. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: +48 22 55 60 333, email: kontakt.adr@uokik.gov.pl or a written address: Plac Powstańców Warszawy 1, Warsaw.), The task of which is, among others, providing assistance to consumers in matters relating to out-of-court settlement of consumer disputes.

 

7.3. The consumer has the following exemplary possibilities of using out-of-court complaint and redress methods: (1) application for dispute resolution to a permanent consumer arbitration court (more information on the website: http://www.spsk.wiih.org.pl/); (2) an application for an out-of-court dispute resolution to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business activity by the Seller); and (3) assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided, inter alia, by e-mail at bilety@dlakonsumentow.pl and at the consumer helpline number 801 440 220 (the hotline is open on Working Days, from 8:00 to 18:00, connection fee according to the operator’s tariff).

 

7.4. At the address http://ec.europa.eu/consumers/odr there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services (more information on the platform itself or at the website of the Office of Competition and Consumer Protection : https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

  1. THE RIGHT TO WITHDRAW FROM THE AGREEMENT (APPLIES TO AGREEMENTS FOR SALE CONCLUDED FROM 25 DECEMBER 2014)

 

8.1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in point. 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. The declaration of withdrawal from the contract may be submitted, for example:

 

8.1.1. in writing to the delivery address: ul. Grochowska 14G, 04-217, Warsaw.

 

8.1.2. in electronic form via e-mail to the following address: biuro@iliola.pl.

 

8.2. An exemplary model withdrawal form is included in Annex 2 to the Act on Consumer Rights.

 

8.3. The period for withdrawal from the contract begins:

 

8.3.1. for a contract in the performance of which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking the Product into possession by the consumer or a third party designated by him other than the carrier, and in the case of a contract which: (1) includes many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) consists in the regular delivery of Products for a specified period of time – from taking possession of the first of the Products;

 

8.3.2. for other contracts – from the date of the contract.

 

8.4. In the event of withdrawal from a distance contract, the contract is considered void.

 

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer’s statement on withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The seller shall refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him. In the case of making a payment using a payment card, the refund will be made to the bank account assigned to the payment card with which the payment was made. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until the Product is returned or the consumer provides proof of his return, depending on which event occurs first.

 

8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller for collection, unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the delivery address: ul. Grochowska 14G, 04-217, Warsaw.

8.7. The consumer is responsible for reducing the value of the Product because of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to bear:

 

8.8.1. If the consumer has chosen a Product delivery method other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.

 

8.8.2. The consumer bears the direct costs of returning the Product.

 

8.8.3. In the case of a Product that is a service, the performance of which – at the express request of the consumer – began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is obliged to pay for the services fulfilled until the withdrawal from the contract. The amount of the payment is calculated in proportion to the scope of the service provided, considering the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

 

8.9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts:

8.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract; (2) where the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the contract; (3) in which the subject of the service is a non-prefabricated product, manufactured according to the consumer’s specifications or serving to satisfy his individual needs; (4) in which the subject of the service is a Product that deteriorates quickly or has a short shelf life; (5) in which the subject of the service is a Product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery; (6) where the subject of the service are Products that after delivery, due to their nature, remain inseparably connected with other things; (7) where the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations on the market over which the Seller has no control; (8) in which the consumer has expressly requested the Seller to visit him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products; (9) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision; (13) for the delivery of digital content that is not stored on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.

  1. PROVISIONS CONCERNING ENTREPRENEURS

 

9.1. This section of the Regulations and the provisions contained therein apply only to Customers and Service Users who are not consumers.

 

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

 

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring a prepayment in whole or in part, regardless of the method of payment chosen by the Customer and the fact of concluding a Sales Agreement.

 

9.4. Upon the release of the Product by the Seller to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product shall be transferred to the Customer who is not a consumer. In such a case, the Seller shall not be liable for any loss, defect or damage to the Product arising from its acceptance for transport until it is delivered to the Customer, and for delay in transporting the shipment.

 

9.5. If the Product is sent to the Customer via a carrier, the Customer who is not a consumer is obliged to inspect the parcel in time and in the manner accepted for such parcels. If it finds that the Product has been lost or damaged during transport, it is obliged to perform all actions necessary to determine the liability of the carrier.

 

9.6. According to Art. 558 § 1 of the Civil Code, the Seller’s liability under the warranty for the Product towards the Customer who is not a consumer is excluded.

 

9.7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without giving reasons by sending the Service Recipient an appropriate statement.

9.8. The liability of the Service Provider / Seller towards the Service Recipient / Customer who is not a consumer, regardless of its legal basis, is limited – both as part of a single claim, as well as for all claims in total – up to the amount of the price paid and delivery costs under the Sales Agreement, however not more than up to the amount of PLN 1,000. The Service Provider / Seller is liable to the Service Recipient / Customer who is not a consumer only for typical damages predictable at the time of concluding the contract and is not responsible for the lost benefits in relation to the Service User / Customer who is not a consumer.

 

9.9. Any disputes arising between the Seller / Service Provider and the Customer / Service Recipient who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Seller / Service Provider.

 

  1. PERSONAL DATA IN THE ONLINE STORE

 

10.1. The administrator of the personal data of the Service Users / Customers collected via the Online Store is ILI OLA Sp. z o.o. ul. Grochowska 14G, 04-217, Warsaw NIP PL5223146163

10.2. The personal data of the Service Users / Customers collected by the administrator via the Online Store are collected – in accordance with the will of the Service Recipient / Customer – in order to implement the Sales Agreement or contract for the provision of Electronic Services, as well as to conduct direct marketing of our products and services and to meet the requirements provided for in other generally applicable provisions of law, for example art. 86 § 1 of the Act of August 29, 1997 Tax Ordinance. We will process the personal data of customers during the performance of the Sales Agreement, as well as for the period of limitation of claims arising from this contract. We will store your personal data contained in tax or accounting documentation until the data storage obligations resulting from tax and accounting regulations expire.

 

10.3. Possible recipients of personal data of the Customers of the Online Store:

 

10.3.1. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.

 

10.3.2. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.

 

10.4. The Service Recipient / Customer has the following rights related to the processing of personal data:

 

the right to access your personal data,

the right to request the rectification of your personal data,

the right to request the deletion of your personal data,

the right to request the restriction of the processing of your personal data,

the right to transfer their personal data, i.e. the right of the Customer to receive their personal data from the Seller, in a structured, commonly used, machine-readable IT format. The customer may send this data to another data administrator or request the seller to send the data to another administrator. However, we will only do so if such a message is technically possible.

To exercise the above rights, the Customer may contact the Seller in writing to the following address: delivery address: ul. Grochowska 14G, 04-217, Warsaw or in electronic form via e-mail to the following address: biuro@iliola.pl

 

The Customer also has the right to object to the processing of his data for marketing purposes – as the Seller processes the Customer’s data for marketing purposes based on a legitimate interest.

 

In addition, the Customer has the right to object to the processing of his data due to a special situation – in cases where the Seller processes his data based on a legitimate interest.

 

To object, please contact the Seller at the addresses given above.

 

In addition, the Customer also has the right to lodge a complaint with the supervisory body dealing with the protection of personal data, i.e. the President of the Office for Personal Data Protection.

 

Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement or contract for the provision of Electronic Services results in the inability to conclude this contract. The data necessary to conclude a Sales Agreement or contract for the provision of Electronic Services are also indicated each time on the website of the Online Store before concluding a given contract.

 

  1. FINAL PROVISIONS

 

11.1. Agreements concluded via the Online Store are concluded in Polish.

 

11.2. Changing the Regulations:

 

11.2.1. The Service Provider reserves the right to amend the Regulations for important reasons, that is: changes in the law; changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations.

11.2.2. In the event of concluding continuous contracts on the basis of these Regulations (e.g. the provision of Electronic Services – Account), the amended regulations bind the Service Recipient if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, the Service Recipient has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. If the amendment to the Regulations results in the introduction of any new fees or an increase in the existing fees, the Service Recipient who is a consumer has the right to withdraw from the contract.

 

11.2.3. In the event of concluding contracts of a different nature than continuous contracts (e.g. Sales Agreement) on the basis of these Regulations, the amendments to the Regulations will not in any way infringe the acquired rights of Service Recipients / Customers who are consumers before the effective date of the amendments to the Regulations, in particular no amendments to the Regulations will have impact on already placed or placed Orders and concluded, implemented or performed Sales Agreements.

 

11.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002, No. 144, item 1204, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers – the provisions of the Act on consumer rights of May 30, 2014 (Journal of Laws of 2014, item 827 as amended); and other relevant provisions of generally applicable law.

 

 

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